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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping at Tech Team Store. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below:

  1. Order Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.

    • Customized or made-to-order items may require additional processing time, which will be communicated to you upon order confirmation.

  2. Shipping Methods:

    • We offer standard and expedited shipping options for domestic and international orders.

    • Shipping rates and delivery times vary depending on the destination and selected shipping method.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of your order.

    • We strive to offer competitive shipping rates to ensure affordability for our customers.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

    • You can track the status of your shipment using the provided tracking number through our website or the designated courier's website.

  5. Delivery Estimates:

    • Delivery estimates are provided during the checkout process based on your selected shipping method and destination.

    • While we make every effort to meet estimated delivery times, unforeseen circumstances such as weather delays or customs clearance may impact delivery schedules.

  6. International Shipping:

    • For international orders, please note that additional customs duties, taxes, and fees may apply upon delivery.

    • Customers are responsible for any customs clearance charges imposed by the destination country.

  7. Shipping Restrictions:

    • Certain items may be subject to shipping restrictions based on their size, weight, or destination.

    • We will notify you promptly if any shipping restrictions apply to your order.

  8. Shipping Address:

    • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  9. Order Tracking:

    • If you have any questions or concerns regarding the status of your order or shipment, please contact our customer service team for assistance.

  10. Shipping Policy Updates:

    • We reserve the right to update our shipping policy at any time without prior notice. Please review our policy periodically for any changes or updates.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing Tech Team Store for your shopping needs.

RETURN & EXCHANGE POLICY

At Tech Team Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please review our policy below:

  1. Eligibility:

    • To be eligible for a return or exchange, items must be unused, in their original condition, and with all original tags and packaging intact.

    • Returns and exchanges are accepted within 7 days from the date of delivery.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer service team within the specified return period.

    • Our customer service team will provide you with instructions on how to return the item(s) and issue a return authorization (RA) number if required.

    • Please ensure that the item(s) are securely packaged to prevent damage during transit.

  3. Refunds:

    • Once your return is received and inspected, we will process your refund to the original method of payment.

    • Please allow 7 business days for the refund to be credited to your account, depending on your payment provider's processing time.

  4. Exchange Process:

    • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to check availability.

    • Once the exchange is approved, we will provide you with instructions on how to return the original item(s) and process the exchange.

  5. Non-Returnable Items:

    • Certain items are non-returnable, including but not limited to:

      • Items marked as final sale or clearance

      • Personalized or customized items

      • Gift cards

  6. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

    • We recommend using a trackable shipping service for returns to ensure the safe and timely arrival of your returned item(s).

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

    • We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

  8. Policy Updates:

    • We reserve the right to update our return and exchange policy at any time without prior notice. Please review our policy periodically for any changes or updates

If you have any further questions or require assistance regarding our return and exchange policy, please don't hesitate to contact us. Thank you for choosing Tech Team Store.

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